Policies

Refund and Returns Policy

We want you to feel confident with your purchase. Every product is quality checked before dispatch, and where an exchange or refund is needed, this is how it works.

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Timelines

All returns and exchanges must be raised within 7 days of delivery.
The exchanged product is delivered within 5 days of approval.

Unstitched fabrics

Fabrics can be exchanged only for a clear defect such as weaving faults, stains or shortages.
Once the fabric has been cut, washed or altered in any way, we are unable to take it back.
Please keep the fabric unused and in its original packaging for the exchange to be valid.

Ethnic wear

For a size issue or defect, request an exchange within 7 days of delivery.
The product must be unused, unwashed and unaltered, with all tags still attached.
Refunds are given only if the wrong item or a defective product is delivered.
Return shipping costs are the customer's responsibility unless the error was ours.

Non-returnable items

Customised or stitched garments, as these are tailored specifically for you.

Refunds

Refunds are usually processed as store credit so you can shop again at your convenience.
Where needed, we can refund to your original payment method.
Once approved, refunds are credited within 7–10 business days.

Quality check and reporting defects

Every product is carefully checked before shipping.
If you spot a defect, send us photos or a video within 24 hours of receiving your order.

Raise a request

Write to support@thehouseofmalik.in or call +91 96053 97434 with your order number and photographs, and we will guide you through the next step.